RETURNS
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Our mission is to make you happy. That is why in the unfortunate case you receive an incorrect or defective item please let us know asap and we will arrange a quick return for you.
We usually give 30 days to do so.

If the product arrives damaged please notify us within 24h of receipt of the goods with a couple of photos showing the problem.

At the moment all sales are finals outside the U.S. and Mexico, anyway let us know if you change your mind and want another pan or made a mistake in buying yours, and we will find a solution for you.

THESE PRODUCTS ARE NOT RETURNABLE
Custom or made-to-order products of any kind
Any item that has been altered or installed
Any item that is not in resellable condition
Any item that is not in its original packaging
Any item without prior return authorization

Design to fit insert fans

Installation is acceptance

CUSTOM ITEMS

Refund amount are based on the percentage of work that has been completed as the time requested. Materials and labor already spent will be deducted from refund amount.

Returns are not accepted for custom built products. If there is an issue with damage, or breakarage, we will work diligentely with you and the freight company to have it repaired at their cost or have a new item made at their cost as well.

PLEASE NOTE: Copper, brass products are fabricated from natural materials and therfore subjects to variations or imperfections in color, texture or patina. Variations are normal and should be expected. Variations should not be considered defects and elegible for return.

ALL ITEMS THAT ARE NOT CUSTOM

If you need to return an item, please Contact Us with your order number and details about the product you would like to return with the reason why.

The customer is responsible for all return shipping charges, with the exception of returns due to damage or product defects.

Refunds will be issued upon inspection of the returned product and are automatically adjusted for any restocking fees or shipping charges.  
Any items returned without authorization, returned to the incorrect location, or returned in a damaged or unsaleable condition are subject to additional fees that will be deducted from your final refund.Per inspection, as long as the product is found in new condition and received in its original packaging, you will be issued the refund you are due, less any applicable fees or handling charges. If a returned product is determined to be in damaged or unsaleable condition, it will be subject to additional fees being deducted from the credit, or the credit may be denied completely. Pleaseallow 2-3 business days for the refund to appear on your account.

In the case you are eligible for a refund, you should expect to receive it within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).